These terms apply when you book a service with Emerald Detailing on this website, by phone or by text. By booking, you agree to them along with our cancellation policy and privacy policy.
Booking and payment
- Full payment is due when you book, through Stripe Checkout. Prices are in US dollars.
- Your time is held for about 30 minutes while you pay. If you leave without paying, the time is released for other customers.
- Your booking is confirmed once the payment succeeds. Some payment methods take longer to clear, and those bookings are confirmed when the payment does.
Prices and vehicle size
Prices depend on the package and the size of your vehicle, as listed on our pricing page. Please choose the size that matches your vehicle. If the vehicle we find at the appointment is a different size than the one booked, we will tell you about any price difference before we start.
Vehicle condition and extra work
Results depend on the condition of the vehicle. We do our best on every job, but some stains, odors, scratches, chips and wear cannot be fully removed. If your vehicle needs work beyond the package you booked, for example heavy pet hair or extra soiling, we will explain the extra cost first and only do that work with your approval.
Access, water and power, and valuables
- Please make sure the vehicle is at the service address at your appointment time and that we can get to it and into it for the work you booked.
- Tell us about gate codes, parking, and water and power access in your booking notes. If we have questions, we will call or text you before your appointment.
- If you live in an apartment, condo or HOA community, or the car is at your workplace, please check that washing is allowed there.
- Please remove valuables and personal items before we arrive.
- If we arrive at the booked time and cannot access the vehicle, the cancellation policy applies and you receive a 50% refund.
Weather
If rain or other weather would get in the way of the work, or make it unsafe, we will reach out and reschedule you at no charge.
Cancellations and rescheduling
Full payment is due when you book. Cancel at least 24 hours before your appointment for a full refund, or reschedule for free with at least 24 hours notice. If you cancel with less notice, or we cannot access the vehicle at the booked time, you get a 50% refund. The full details are in our cancellation policy.
Our responsibility
We take care with every vehicle. If you have a concern about our work, or think something was damaged during your appointment, please contact us as soon as possible, ideally the same day, so we can look at it with you and work out a fair solution.
We are not responsible for damage or wear that was already there, such as failing clear coat, loose trim, worn or torn upholstery or earlier repairs, or for items left in the vehicle. To the extent the law allows, our total liability for any claim connected to a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses. Nothing in these terms limits any rights you have under California law that cannot be limited.
Governing law
These terms are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time. The version posted on this page when you book is the one that applies to that booking.
Contact
Emerald Detailing, Canoga Park, CA 91303. Call or text (818) 269-6906 or email emeralddetailing01@gmail.com.