Questions and answers
Mobile Detailing FAQ
How booking, payment and the appointment itself work, plus what to expect from each service. Do not see your question? Call or text (818) 269-6906.
Booking and payment
How does booking and payment work?
Book online in a few minutes. Pick your package, vehicle size and any add-ons, choose an open time, enter the address where the car will be and pay in full through Stripe Checkout. Your time is reserved as soon as payment goes through, and you get a booking reference. You can cancel or reschedule for free up to 24 hours before your appointment.
What payment methods do you accept?
Pay with a credit card, debit card, Apple Pay or Google Pay, all through Stripe's secure checkout page. Your card details go straight to Stripe and never touch our website.
Will I get a receipt?
Yes. Stripe emails a receipt to the address you enter at checkout. If you need another copy or a receipt with different details, email us and we will send one.
Changes and weather
What is your cancellation policy?
Cancel 24 hours or more before your appointment for a full refund. If you cancel with less than 24 hours notice, or we cannot access the vehicle when we arrive, you get a 50% refund. Rescheduling is free with 24 hours notice.
Can I change or reschedule my booking?
Yes. Use the manage link from your booking confirmation, or look up your booking on our Manage a booking page with your booking reference and email. You can reschedule or cancel yourself up to 24 hours before your appointment. Inside 24 hours, call or text us at (818) 269-6906.
What happens if it rains?
If rain or bad weather would get in the way of your detail, we will reach out and reschedule you for free. If you are worried about the forecast, call or text us and we will figure it out together.
Your appointment
Do I need to be home during the detail?
No. We just need to reach the car and get inside it, so leave it unlocked or arrange the keys with us ahead of time. Put gate codes, parking details and where to find the car in your booking notes. If we have a question on the day, we will call or text you.
Do you need water or power at my place?
Tell us about water and power access in your booking notes, for example an outdoor spigot or outlet near where the car will be parked. If we have questions about your setup, we will call or text you before your appointment, so there are no surprises on the day.
What should I do before you arrive?
Take out valuables and personal items, especially if you booked interior work. Make sure the car is parked at the address you gave us with room to open the doors all the way. If you will not be there, leave the car unlocked or arrange the keys with us, and add any gate or parking instructions to your booking notes.
Can you detail my car at an apartment, condo or office?
Often, yes. Many apartment buildings, HOAs and office parks have rules about washing cars on site, so please check with your building or property manager first. Then tell us where the car will be parked, which level or space, and any gate or garage codes in your booking notes.
Services and results
How long does each detail take?
For a car or sedan: Basic Detail about 90 min, Wash & Wax about 2.5 hrs, Mini Detail about 2.5 hrs, Interior Detail about 3 hrs and Full Detail about 5 hrs. SUVs, trucks, vans and add-ons take longer. The price list shows the time for every package and vehicle size.
Can you remove pet hair?
Yes. Every package includes a vacuum, which handles light shedding. For heavy or embedded hair, add Pet Hair Removal ($65) for extra time with rubber brushes and air to pull it out of carpet and seats.
Will you get every stain out?
We work on every stain, and shampoo, extraction and steam lift a lot of them. Some stains are permanent, though, especially old ones, ink, dye transfer and bleach marks. We will tell you honestly what to expect.
Do you offer ceramic coating?
Yes, by quote. The price depends on the size of the vehicle and the condition of the paint, so we quote each car after seeing photos or looking at it in person.
Do you detail RVs, boats and motorcycles?
Yes, by quote. Tell us what you have, its size and where it is parked, and we will send a quote for a wash, wax or full detail.
Service area
What areas do you serve?
We are based in Canoga Park (91303) and come to you anywhere within 15 miles, across the San Fernando Valley and nearby. That includes Woodland Hills, West Hills, Northridge, Chatsworth, Encino, Sherman Oaks, Studio City, Calabasas, Agoura Hills and Simi Valley. Enter your ZIP on our service area page to check your address.
What if my ZIP is just outside your area?
Call or text us at (818) 269-6906. Depending on the day and the job, we may still be able to make it work.
Still have a question?
Call, text or email us, or send a message. You can also check prices, services and our service area.
Ready for a clean car?
Book online in a few minutes, or call or text (818) 269-6906. We come to you anywhere within 15 miles of Canoga Park.