The short version
Full payment is due when you book. Cancel at least 24 hours before your appointment for a full refund, or reschedule for free with at least 24 hours notice. If you cancel with less notice, or we cannot access the vehicle at the booked time, you get a 50% refund.
Payment when you book
Full payment is due when you book, through Stripe Checkout. Your appointment time is reserved as soon as the payment goes through.
Cancel 24 hours or more ahead: full refund
Cancel at least 24 hours before your appointment start time and you get a full refund to your original payment method.
Cancel with less than 24 hours notice: 50% refund
If you cancel less than 24 hours before your appointment, you get a 50% refund. Your time was held for you and is hard to fill on short notice, so the other 50% covers that.
The same 50% refund applies if we arrive at the booked time and cannot access the vehicle. For example, the car is not at the address, a gate or garage is locked and we were not given a way in, or we cannot get into the car for the work you booked.
Rescheduling
You can move your appointment to another open time for free with at least 24 hours notice. Inside 24 hours, changes are made by phone or text instead of online. Call or text us at (818) 269-6906 and we will see what we can do.
Rain and bad weather
If rain or bad weather would get in the way of your detail, we will reach out and reschedule you for free. If you are unsure about the forecast, call or text us and we will figure it out together.
If we need to change your appointment
If we ever have to cancel or move your appointment, we will contact you to find a new time. If none of the new times work for you, you get a full refund.
How to cancel or reschedule
- Use the manage link from your booking confirmation.
- Or go to Manage a booking and look up your booking with your booking reference and email address.
- Or call or text us at (818) 269-6906.
Refunds
Refunds go back to the card or payment method you used, through Stripe. Banks usually show a refund within 5 to 10 business days.
Questions about a booking? See the FAQ or contact us.